My lovely father read my recent blog post about my frustration with Starbucks spelling my name wrong. I guess I inspired him to write a “story”, which was posted in my comments. I thought I’d share because he has a point and concluded with some valuable advice. Go ahead a check it out and let him know what you think!
By the way, thank you #BabaLayide for your comment!
#BabaLayide (“Layide’s Father”) Wrote:
“Why do Starbucks staff get people’s names wrong? That got me thinking girl!
So why do Starbucks staff write people’s name in the first instance. Why not just call us thirsty customers by the beverage we order? Like: (..and please read through the list)
“Coffee! Coffee! Plain black coffee, where are you?”
“Caffe Misto or Cafe au lait, come and collect!!”
“Hey! One to go Cappuccino!!”
“Caramel Macchiato your order is ready!”
“Americano you again?”
“Mocha! By the door!”
“White Mocha no sugar skinny milk!!”
“Toffee Nut Latte!” (A dark handsome gentleman approaches – ex-body builder!) < [I laughed out loud at this!]
“Espresso Macchiato!! Are you drinking in?”
“Espresso Con Panna, are you large or medium?”
“Hot Chocolate, nice to see you!!!”
“Steamed Milk , have a nice day!”
“Frappuccino, don’t forget your wallet!”
“Chai Latte, extra shorrrrt!!!”
“Steamed Cider, come and collect!”
“Caramel Apple Cider, where are you?”
“Decaf! Decaf!! Decaf!! With cream!!”
“Half-caf! Come and have your half-caf, it’s on the house!”
Seriously? Somehow that won’t work, right? Besides that’s a totally separate issue to ponder! But I must admit that the beverage-name-calling thingy is rather amusing. Lol!
Okay, so why do they get our precious names so wrong? It seems a lot of customers have experienced this puzzle. Could it be a game, part of the whole having coffee at Starbucks experience? For instance, I like the picture of the coffee cup with the name crossed out and a smiley face drawn instead, which by the way was supposed to say Francisco! Lol! Surely, you gotta laugh out loud about that, right?!?
That said, I try to put myself in the barista’s shoes, behind the counter, positioned right next to the hot coffee machines, the till just ran out of paper, been on my feet for hours, music I won’t really buy blearing away repeatedly all day in the shop space, I’m new to the job, there is college for me tomorrow with enough homework to last me for weeks, I could smell the toilets from where I am standing – moreover, my landlord, who is also a relative, just sent me a text asking for last month’s rent..the plot thickens…and on and on! Oh, yeah! On top of all that I’m from Outoqmokohkovonaxmi and my English is the same as the Queen’s (disclaimer: no queen specified).
Dare I say, that that’s absolutely no excuse for still getting our names wrong! Right? What am I saying? There may well be a ‘legit’ reason on their part. Don’t ask me what it could be but they may well just have a story, ranging from tiredness to something as serious as dyslexia.
Now, if I take that view, there are five things I could do:
1. Return to Starbucks with a great sense of humour, ready to engage with whoever serves me and never tell them my name because they will get it wrong.
2. Print a business card with my name in large print and when they ask me for my name, I push my business card across the counter with a straight face and say: “There!”
3. Start my own ‘You’ve been Starbucks’d’ series on Tumblr whilst sipping my hot coffee loudly without care or caution, title my series “I am more than my name!”, to draw the reader’s attention.
4. Remember to thank Papa [God] in all things and say a prayer for those who serve me even when they get my name wrong.
5. Do all the above and leave a smile on someone’s face.
I enjoyed the narrative @OlayideM.